Are we all satisfied with the customer services provided by automotive companies? Answer to this would be probably ‘NO’. The time consumed to seek the information about vehicle service can be used in a much better way.
In this technological era, who likes to wait in long queues just to get information about car services? This is a technological era where information can be retrieved by using our devices such as phones, laptops, etc. then why waste time while waiting at the service stations.
It’s time to bring revolution in the auto industry. The customer interaction management system is to be revised. Few things in the automotive industry to get high customer satisfaction are: –
– Accurate estimates
– Completion of task on given time
– Quality of work
– Quick fault rectification
There are softwares which help to keep the customers updated about their vehicles at the service station. You can get in touch with professional at MyKaarma(Official Website: https://mykaarma.com/) to know more about the communications and payment software for Automotive Dealers.
A happy client is a long term customer but the ones waiting in queues for their calls to be attended and hear those welcome salutations are not among the happy ones.
The customer who calls is asked a set of questions about his personal details including his name, address, official number, car model, color, etc. to find the appropriate service advisor. To cut down this scrap questioning round, a process was required where the customer doesn’t have to wait in such long queues and answer those questions.
Even after the phone call gets answered, the person in service station is clueless about the query of the customer.
MyKaarma came up with such a product with the help of which customers can sit back relaxed and can check the status of their vehicle service as for any business, customer satisfaction is the key to success. You can visit here to know more about hiring a good auto repair shop providing quick and reliable services.